Please note that while most orders ship within a 2- 3 business day window, many orders are made-to-order, as we are a very small business and do not keep stock of all items or sizes at once. Because of this, please allow up to 15 business days to complete it's production, up to 3 business days for processing your order to ship, and the remaining transit time for shipment. If an order will take longer than the time mentioned, you will be notified via email.
Shipments are typically sent in the method chosen at checkout- either FedEx, UPS, or USPS- and we cannot guarantee the transit time for any package. Please make sure that your correct shipping address is entered at checkout. All items are shipped with $50 insurance, however should you like additional insurance on your item, please let us know before it is shipped. If you have a preferred shipping method, please let us know so we can accommodate you, but know that the customer is responsible for extra shipping charges. In addition, because the listed shipping prices are estimates, if shipping charges were to drastically surpass our estimates, buyer is responsible for the additional charge. This applies especially to international orders. We are not responsible for any lost, stolen, or damaged items, or customs delays that occur during the shipping process after your package has been shipped. International customers are responsible for paying all customs and duty fees, if applicable.
Because many items are handmade and made-to-order, J.Southern cannot give refunds unless the wrong item or size is shipped. We only honor order cancellations within two hours of placing the order, before it packed and marked shipped, and only once per customer. Please be sure of your order before you place it. Should you be unsatisfied with your purchase, we can issue store credit within 10 days of receipt of the item. Simply notify us, send the item back, and let us know what you would like to exchange it for. Exchange shipping, both ways, is the buyer's responsibility. Exchanges or returns cannot be made based on differences in color, texture, or other natural variations on items such as leather, stones, bones, and other organic materials because we cannot control how these items occur naturally and they will almost always vary slightly. In addition, please check all measurements and ask any questions you may have prior to purchasing.
We cannot accept returns on any apothecary, crystal, herb, Ritual Kit, candle, oil, or spray. These sales are final.
All chains and metal pieces are made of sterling silver or brass, unless stated otherwise. All seams, stitching, and chains are under warranty for up to 4 months after purchase. Of course, we can fix anything if need be, just write us a message! :) See our Care page for additional information on how to care for your piece.
Please note that we cannot guarantee the efficiency or outcome of any metaphysical product, such as a crystal or Ritual Kit, as these items are based on metaphysics and spirituality, and will usually only be as efficient as the person partaking in the ritual. We can only provide a reference and guide on how to use these items.